FAQ
Need help?
Frequently Asked Questions
The questions we are asked most often, grouped so you can find yours quickly.
Orders & Payment
Any question?
You can contact us through our contact page! We will be happy to assist you.
What payment methods can I use?
The methods available to you are shown at checkout. All prices are displayed and charged in Indian Rupees (INR). If you pay with a card issued outside India, your bank applies its own conversion rate and may add a cross-border fee.
Can I change or cancel my order after placing it?
Orders once confirmed and processed cannot be cancelled. If you have just placed an order and something is wrong, write to us immediately and we will do what we can before it is dispatched.
An amount was debited but I did not get a confirmation. What now?
The transaction has not completed, and the amount is normally reversed by your bank within 5–7 business days. Send the transaction reference to customercare@jazzbykanika.com and we will trace it with you.
Shipping & Delivery
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
When is my order dispatched?
Orders are processed and dispatched within 7 business days of order confirmation, excluding Sundays and public holidays.
Will I pay customs or duties on an international order?
Possibly. Customs duties, import taxes and VAT are set by the destination country, are not included in the product price or shipping fee, and are payable by you. Refusing delivery to avoid them does not qualify for a refund. See our Shipping Policy.
Returns & Exchanges
Can I return something because it does not suit me?
No. Returns and exchanges are accepted only where an incorrect order has been delivered. Custom-made, personalised, made-to-order and discounted items are not eligible for return or exchange under any circumstances.
I received the wrong item. What do I do?
Report it within 48 hours of receiving the product, with clear images or videos. The item must be unused, unworn, unwashed and in its original packaging with all tags intact. Full detail is in our Return & Refund Policy.
How long does a refund take?
Approved refunds are processed to the original mode of payment within 7 business days of the returned product being received and inspected.
Sizing, Fabric & Care
How do I choose my size?
Each product page carries the size chart for that style, inside the Description & Size Chart section. Our sizes are numeric. If you are between sizes or unsure, message us before ordering and we will help — it is much easier than sorting it out afterwards.
Will the colour match what I see on screen?
Very closely, but not always exactly. Screen resolution, natural fabric characteristics, photography lighting and dye lot variation all shift colour slightly. These variations are not considered defects and do not qualify for return or exchange.
There are small irregularities in my garment. Is it faulty?
Almost certainly not. Natural fabrics and handcrafted garments show slight irregularities — that is a characteristic of artisanal craftsmanship, not a defect.
How should I wash my garment?
It depends on the fabric. Cotton washes at home; silk and heavy zari are best dry cleaned; georgette and chiffon want a gentle hand wash. Our Product & Fabric Care page sets out the method for each.